Urgent safety concern
If you are in immediate danger, contact local emergency services. For a concern connected to SHY, report or block the account in the app and email the safety team with any context you can safely share.
SHY support
Help that stays human.
Account controls live in the app. Everything else — reaching the team, reporting a concern, understanding how SHY works — starts here.
Login, access, or a technical problem
Include the device type, what you expected to happen, and what happened instead. Do not include your password or one-time code in an email.
Data and privacy questions
For access, correction, deletion, export, or privacy questions, contact the privacy team. Your in-app privacy controls remain available after you sign in.
Security report
If you believe you found a security issue, please do not post sensitive details publicly. Send a concise report to the security inbox.
Product paths
Couples and local businesses.
Using SHY together
Shared plans, dual consent, and couple journeys live in Together. Bonded life is not a solo dating loop.
List on SHY Market
Venues, services, wellness, classes, and plan-support vendors can apply to list. Approval is reviewed. Money does not buy Discover ranking.
Common questions
What can I do in the app?
SHY supports profile discovery, intentional connection signals, messaging after a connection, couple tools in Together, and SHY Market for local places. Availability can vary by location.
How do couples use SHY?
Together holds shared plans and dual consent for outward steps. Read the Together page for the public story.
Can my business list on SHY?
Yes — start at List a business. Listings are reviewed and never buy placement in Discover.
How do I report or block someone?
Open the relevant profile or conversation in the app and use its report or block option. Reports are reviewed by the SHY team. Blocking removes that person from your view and prevents contact. Read the full safety guide.
What happens after an account decision?
SHY may warn, limit, suspend, or remove accounts under the Community Guidelines. If you believe a restriction was made in error, use the appeal instructions in your notification or email [email protected].
Is SHY free?
SHY is free to join, and the core path — discovery, connection, conversation — is free to use. Paid options change convenience only: they never affect ranking and never change how other people see you.
How does verification work?
Verification uses a live-capture check in the app to confirm a real person is behind the profile. Verified accounts are prioritized in discovery.
How do I manage or cancel a paid option?
Paid options are managed in the app under Settings. Price, billing cadence, and cancellation are shown before you purchase, and cancelling stops future billing.
How do I delete my account or get my data?
Use the account controls in the app, or read Privacy Rights if you need deletion, export, correction, or privacy help.