Urgent safety concern
If you are in immediate danger, contact local emergency services. For a concern connected to SHY, report or block the account in the app and email the safety team with any context you can safely share.
SHY support
Help that stays human.
Use the app for account controls and tools. Use this page to reach the team when you need help, report a concern, or want to understand how SHY works.
Login, access, or a technical problem
Include the device type, what you expected to happen, and what happened instead. Do not include your password or one-time code in an email.
Data and privacy questions
For access, correction, deletion, export, or privacy questions, contact the privacy team. Your in-app privacy controls remain available after you sign in.
Security report
If you believe you found a security issue, please do not post sensitive details publicly. Send a concise report to the security inbox.
Common questions
What can I do in the app?
SHY supports profile discovery, intentional connection signals, messaging after a connection, and tools that help people plan an in-person meeting. Availability can vary by location and account state.
How do I report or block someone?
Open the relevant profile or conversation in the app and use its report or block option. Reports are reviewed by the SHY team. Blocking removes that person from your view and prevents contact. Read the full safety guide.
What happens after an account decision?
SHY may warn, limit, suspend, or remove accounts under the Community Guidelines. If you believe a restriction was made in error, use the appeal instructions in your notification or email [email protected].
How do I delete my account or get my data?
Use the account controls in the app, or read Privacy Rights if you need deletion, export, correction, or privacy help.