Report a concern
Open the relevant profile or conversation and choose Report. Tell us what happened and include only information you can share safely. Do not send passwords, verification codes, or financial information.
Safety at SHY
Safety is part of the product.
SHY is designed for intentional connection. That only works when people can set boundaries, get help, and report conduct that crosses a line.
If anyone is in immediate danger, contact local emergency services first. SHY support cannot provide emergency response or replace local authorities.
Block contact
Use Block when you do not want further contact. Blocking removes that person from your view and prevents direct contact through SHY.
Reach the safety team
For a concern connected to SHY, including an issue that happened after an in-person meeting, email the safety team. Share the account details or context you have without putting yourself at risk.
Ask for a review
If you believe an account restriction was made in error, follow the appeal instructions in the account notification or email support with the subject “Suspension Appeal.”
Before a first meeting
Keep the next step yours to choose.
- Keep personal details private until you are ready. Do not share a one-time code, password, bank information, or a payment to prove interest.
- Meet in a public place and tell someone you trust. Make your own travel plan and leave if something feels wrong.
- Consent is ongoing. A match, message, or plan is never permission to ignore a boundary.
- Report what happened. SHY can review a concern only when it is brought to us. Reports may lead to a warning, content removal, feature limits, suspension, or removal under our guidelines.
Need a different kind of help?
We will point you to the right team.
Use Help for account support, Privacy Rights for an information request, and Community Guidelines for the rules that apply to every account.