Review and update
Use your profile and privacy settings to update account information, visibility, and available permissions.
Privacy rights
Control what is yours.
SHY gives you account controls in the app and a direct route to the privacy team when you need help with your information.
This page explains how to make a request. Read the Privacy Policy for how SHY handles information.
Export your information
Go to Settings and choose Data export. Select the information you need and the delivery format; SHY sends the export to your registered email.
Delete your account
Use the account-deletion controls in Settings. The app explains the account status and any applicable grace period before final removal.
Make a privacy request
Email the privacy team if you cannot access the app or need help with access, correction, deletion, export, or another data question.
How to make a request
- Send your request from the email address connected to your SHY account, when possible.
- Say what you need: access, correction, deletion, export, or another privacy question.
- Include enough account context for us to locate the request, but never include a password, one-time code, or financial information.
- We may request information needed to verify that the account is yours before acting on a request.
Choices on the web
On the SHY website, essential storage helps the service function. Optional product analytics are enabled only after you choose to allow them in the cookie notice. Device permissions such as location can be changed through your device or browser settings.
Need support instead?
For an account or technical issue, visit SHY Help. For a safety concern, visit Safety at SHY or email [email protected].