Review and update
Use your profile and privacy settings to update account information, visibility, and available permissions.
Privacy rights
Control what is yours.
SHY gives you account controls in the app and a direct route to the privacy team when you need help with your information.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. SHY’s public pages load no advertising trackers. The rights below apply regardless of where you live; where your state or country grants additional rights, we honor the stronger rule.
This page explains how to make a request. Read the Privacy Policy for how SHY handles information.
Request an export
Self-service data export is currently unavailable in the app. Opening Data Export does not submit a request or schedule email delivery. For help with access to or an export of your information, contact the privacy team.
Delete your account
Use the account-deletion controls in Settings. The app explains the account status and any applicable grace period before final removal.
Make a privacy request
Email the privacy team if you cannot access the app or need help with access, correction, deletion, export, or another data question.
How to make a request
Exercising these rights never degrades your service. An authorized agent may submit a request on your behalf with proof of authorization, and if we decline a request you can appeal by replying to our response — a person will review it.
- Send your request from the email address connected to your SHY account, when possible.
- Say what you need: access, correction, deletion, export, or another privacy question.
- Include enough account context for us to locate the request, but never include a password, one-time code, or financial information.
- We may request information needed to verify that the account is yours before acting on a request.
Choices on the web
Our public pages do not load advertising trackers. Authenticated app sessions can use browser storage; essential storage helps the service function, while other storage supports account access and preferences. See the cookie policy for the current inventory. Device permissions such as location can be changed through your device or browser settings.
Need support instead?
For an account or technical issue, visit SHY Help. For a safety concern, visit Safety at SHY or email [email protected].
See also: the current data recipients information and the cookie policy.
Last reviewed: August 21, 2026.